FAQ
Free Shipping on order $88 or more
• Orders subtotal must be $88 or more after all discounts have been applied to qualify for free shipping.
• Orders will be processed within 2-3 business days
• Orders placed after 3pm EST. will be shipped within the following 2 business days.
• Expedited Shipping will be processed & shipped within 48hrs. This does not include pre- ordered items.
To guarantee that your package is correctly delivered and you obtain your order within the time frame advertised above, please make sure your address, phone number and email are fully entered and correct. We do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit in the form of a Serene Adornments gift card for the cost of the items; not including shipping cost. Shipping cost is non-refundable.
All orders are shipped via USPS.
If your tracking information indicates your order as delivered and you have not received it please make a claim with USPS. Serene Adornments is not responsible for packages that tracking states it has been delivered by carrier.
Pre-order Items- Any item marked Pre-order in the product title will be shipped on or around the estimated ship date indicated in the item's description.
Delayed Shipping- Once shipped in the least likely event that your package is delayed. Please contact the shipping carrier. Serene Adornments is not responsible for delayed packages.
No Refunds & all Sales are Final.
If you have any questions or concerns please email: shopserene8@gmail.com Please allow 2-3 business days for a response.
• Orders subtotal must be $88 or more after all discounts have been applied to qualify for free shipping.
• Orders will be processed within 2-3 business days
• Orders placed after 3pm EST. will be shipped within the following 2 business days.
• Expedited Shipping will be processed & shipped within 48hrs. This does not include pre- ordered items.
To guarantee that your package is correctly delivered and you obtain your order within the time frame advertised above, please make sure your address, phone number and email are fully entered and correct. We do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit in the form of a Serene Adornments gift card for the cost of the items; not including shipping cost. Shipping cost is non-refundable.
All orders are shipped via USPS.
If your tracking information indicates your order as delivered and you have not received it please make a claim with USPS. Serene Adornments is not responsible for packages that tracking states it has been delivered by carrier.
Pre-order Items- Any item marked Pre-order in the product title will be shipped on or around the estimated ship date indicated in the item's description.
Delayed Shipping- Once shipped in the least likely event that your package is delayed. Please contact the shipping carrier. Serene Adornments is not responsible for delayed packages.
No Refunds & all Sales are Final.
If you have any questions or concerns please email: shopserene8@gmail.com Please allow 2-3 business days for a response.